A coach to guide you through solving your problem or improving your process when you need one.
Companies that are implementing continual improvement need four things:
- Employees who can solve process problems.
- Managers who can coach employees solving process problems.
- Executives who know how to sustain continuous improvement.
- And a clear commitment by all to continually be improving things, solving problems.
The temptation is to create a program, provide training and set objectives as the basic way to make all this become real.
A program implies it is temporary.
Training often happens a long time before applying what was learned. And most is forgotten.
What is helpful is having coaching ready, when needed, for executives, managers and employees.
What continual improvement means